Guides & advice
Clear, practical information for a safer breakdown and a smoother vehicle collection.
Move to a safe place if the vehicle can be driven, switch on hazard lights, leave the vehicle from the side furthest from traffic when safe, and stand behind a barrier. On a motorway, use an emergency area or hard shoulder and contact emergency services if you are in immediate danger.
Send the exact collection point, destination postcode, make and model, what has happened, whether the vehicle rolls and steers, and any access restrictions. Clear details help us quote and arrange the right equipment.
Confirm the vehicle has been released, share the buyer or lot reference, check the collection window and tell us whether keys are present. If the vehicle is damaged or a non-runner, send photos when possible.